Making it easier for tenants
Answer your tenants' queries, and give them fully automated self-service, any time of the day.
Our virtual agent is built using real world questions from tenants and feedback from front line customer service teams.
Free up your phone lines and your valuable, human customer care team so they can spend more time with the customers who need them most.
Available on any digital channel including your website, facebook channel, on traditional SMS or even on Alexa, we enable your customers to access your services wherever and whenever they choose.
More than just a chatbot
"Tenants want more than a simple answer to their questions. A virtual agent that understands what people are asking for, and helps them complete their transactions, is 4 times more effective at reducing call volumes"
For Housing Enquiries
Register for housing.
Complete applications.
Query existing applications.
Automate decision making.
Apply to rent or buy.
Home Swap.
For Repairs and Maintenance
Intelligent repair diagnosis.
Configured for SOR or Trade.
Qualify liability and priority.
Schedule appointments.
Query job status.
Integrates with your HMS.
For Rent Accounts
Check a balance.
Make a payment.
Check arrears.
Request a refund.
Setup or amend Direct Debits.
Integrates with your HMS.
For Everything Else
Update contact details.
Request aids and adaptations.
Report ASB.
Who's my Housing Officer.
Complaints and compliments.
and much, much more...
The Platform
Livechat: Seamless and automatic transition from virtual agent to our livechat portal.
Active Transcripts: Monitor bot chats in real time and jump in to any conversation.
Response Manager: Update any of our standard chatbot responses in realtime.
Data Analytics: See what customers are asking and if their requests are being fulfilled.
Get started now and transform your digital customer service in days
Step 1
Automate: Reduce call volumes with our virtual assistant for housing. It's trained with thousands of housing questions ready to deploy on your website and social media channels
Step 2
Integrate: Connect your customers with your services, our AI driven workflow's are ready to switch on and integrate with your Business processes, to offer customer's complete self service
Step 3
Improve: Know what your customers are asking your chatbot, when and how often. Our automated insights help to optimise your digital services and improve customer engagement
"The Social Housing sector puts customers at the very centre of everything it does..."
Fuzzlab's Virtual Agent is built with the sole purpose to help social landlords lead the world in customer care.
