Virtual Agents for Social Housing


Making it easier for tenants

We build AI assisted chatbots and virtual agents that enable your customer Self Service strategy and Digital Transformation projects.


Our social housing knowledge coupled with technical expertise offers unique capabilities to help you deliver best in class AI products and customer service. 


Our chatbots let your agents spend time with the people who need them most

Meet some of our housing virtual agents

Ronny uses our unique AI engine to accurately diagnose reactive repairs from the tenant's description of the problem and integrates with your HMS and scheduling system to enable customer self-service.

Ronny the repairs chatbot

Freddy the FAQ chatbot

Freddy understands your customers' questions and general enquiries using Natural Language Processing (NLP) and provides relevant, sensible solutions to their problems.

Pippa the payments chatbot

Pippa integrates with your accounting, HMS or CRM systems to help your tenants check their balance, make payments, solve rent queries and complete forms. 

Digital transformation

Our chatbots let you realise your digital transformation with ease. 


Available over web, mobile, SMS, Facebook Messenger, Skype and Alexa, your tenants can have self service capability without the need to develop a new website, app or product. 


Our team

We are a bunch of IT experts that have been delivering social housing IT projects for over 20 years.  ​

​Fuzzlab was created with one thing in mind - be the best in the sector by providing the best software and customer service in the sector.


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