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Automated Customer Service
Each Fuzzlab Agent is trained to solve a specific customer problem, work with your policies and integrate with your systems. Automate repetitive tasks with consistency and precision. Free your team to focus on complex issues and deliver personal, human service where it matters most.
- ✅ Increase capacity, in 100+ languages, without additional staffing
- ✅ Improve compliance, service SLAs and CSAT
- ✅ Provide instant customer access to accounts, services and help
- ✅ Guide customers to book services, complete forms and transact
- ✅ Save processing time on every inbound customer request
Save time now with AI Agents
Fuzzlab's AI Agents can be deployed as chatbots in minutes.
Unified contact centre with case management
Centralise every conversation in one place. Fuzzlab simplifies case handling and gives managers real-time oversight of performance and contact trends.
- ✅ Unified inbox with integrated view of case and contact history
- ✅ Unified metrics and insight across all channels
- ✅ Automated voice and chat responder, with custom agent escalation rules
- ✅ Active learning and pro-active knowledge base
- ✅ Consistent messaging and advice for customers and agents
- ✅ Keep your contact numbers, with our telephony and messaging platform
Works with your existing systems
No need to rip out and replace. Fuzzlab integrates seamlessly with your CRM, scheduling and communication tools, enabling consistent service levels across every touchpoint.
- ✅ One platform for all resident communication
- ✅ Integrated with your CRM and scheduling tools
- ✅ Secure, scalable, and fully accessible
- ✅ Automated scheduling and reminders
- ✅ Livechat, WhatsApp, voice, email & SMS support
- ✅ Case logging, knowledge bases, and escalation workflows
