Fuzzlab Solutions
Fuzzlab builds Chatbots, AI Agents, Digital Messaging Services and integrated messaging services.
Chatbots
Our chatbots are pre-configured to respond to the your tenant's enquiries and ready to integrate with your Housing Management System, scheduler and CRM."
Artificial Intelligence
We use Big Data, Machine Learning and Natural Language Processing to build our AI products so that they understand your customers and provide meaningful responses.
Housing Agent
Your customers can get answers to general enquiries, report ASB and complete forms through a chatbot or voice interface in over 60 languages.
Repairs Agent
Machine Learning enables us to accurately diagnose household repairs from just a brief description. Integration with your Housing Management System to automatically raise a Work Order and schedule a repair means first contact to engineer on site can be fully automated..
Accounts Agent
Tenants can pay rent, manage arrears and check balances through an easy to use chatbot interface.
Insight Analytics
Digital channels don't just improve customer experience. Our dashboard tracks multiple data points from every customer interaction anonymously. It highlights real-world problem trends as they emerge, enabling better operational decisions to be made.