News and Opinions
Can you remember a time you had an excellent customer service experience? What was it that made it so good? I wanted to explore how chatbots help improve the fundamentals of customer service by lookin
I’ve worked in many sectors over the years, and none comprise a nicer bunch of people who take customer care as seriously as we do in social housing. Unfortunately, turning the sector’s good intention
More and more of the housing associations and local authorities I talk to have recognised that their customers want self-service capability and that a chatbot is the best way to provide it. From provi
### Making Information the Heart and Soul of a Chatbot Imagine that you’re at a party. You know that you need to make conversation and mingle. What you don’t know is what you could possibly talk abo
The Numbers Don’t Lie #### 1. Your customers are using chatbots Chatbots Magazine suggests that people use messaging apps more than social media nowadays. Chat apps such as Facebook Messenger and W
AI will have a big impact on our future homes and buildings. In this blog we try to anticipate how innovation in AI will influence the future of our homes, our towns and cities and how we live in them
According to Greek mythology, humans were granted the flame of knowledge by the titan Prometheus. No matter where our natural knowledge and curiosity comes from, there’s no denying that we’ve not stop
Waiting on hold for a contact centre agent to pick up the phone is a sure way to upset your customers. Chatbots can help and add so much more to improve the quality of customer service you are able to