Category: Chatbots

How Chatbots Make Customer Services More Human

I’ve worked in many sectors over the years, and none comprise a nicer bunch of people who take customer care as seriously as we do in social housing. Unfortunately, turning the sector’s good intention

How Chatbots Help Improve the Fundamentals of Customer Service

Can you remember a time you had an excellent customer service experience? What was it that made it so good? I wanted to explore how chatbots help improve the fundamentals of customer service by lookin

It Takes More than Just AI to Make a Good Chatbot

### Making Information the Heart and Soul of a Chatbot Imagine that you’re at a party. You know that you need to make conversation and mingle. What you don’t know is what you could possibly talk abo