Chatbots - trained for housing
Our chatbots are pre-configured to respond to the your tenant's enquiries and ready to integrate with your Housing Management System, scheduler and CRM
We use Big Data, Machine Learning and Natural Language Processing to build our AI products so that they understand your customers and provide meaningful responses.
24/7 contact for housing enquiries
Your customers can get answers to general enquiries, report ASB and complete forms through a chatbot or voice interface in over 60 languages.
Self-service repair booking
Machine Learning enables us to accurately diagnose household repairs from just a brief description. Integration with your Housing Management System to automatically raise a Work Order and schedule a repair means first contact to engineer on site can be fully automated.
Online rent and account management
Tenants can pay rent, manage arrears and check balances through an easy to use chatbot interface.
Digital channels don't just improve customer experience. Our dashboard tracks multiple data points from every customer interaction anonymously. It highlights real-world problem trends as they emerge, enabling better operational decisions to be made.