Chatbots and AI Agents
Our specialist AI understands your customer & guides them to solve enquiries in channel
- Diagnose, triage & book repairs & complaints
- Ethical AI that's secure and auditable
- Available as an API, Chatbot or MS Copilot
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AI Agents & Messaging
Improve Engagement & Increase Satisfaction
Don't leave customers feeling abandoned and on hold. Connect with them on the channels they use every day.
Fuzzlab’s AI-powered digital agents and event-driven messaging put you in control, delivering guided customer experiences that save time, drive clarity and build trust.
Make every interaction count
Listen at scale & respond instantly in any language, with AI that understands your customers, your policies & services
Works with: 
and more
Insight into every interaction
Customers
CSAT
Cost Savings
Begin offering digital channels, automating process with AI agents, or drive enterprise change, with unified contact centre tools
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Unified Contact Centre
Simplify operational process & spend more time with the customers that need you most
- Unified view of all contact in one place
- Real time translation and video call transfer
- Copilot assistance promotes compliance
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Two-Way Omnichannel
Reach out and interact with customers on the channels they trust and use everyday
- Official WhatsApp & Microsoft ISV
- Voice telephony and Teams integration
- Event driven reminders & conversation hooks
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Fuzzlab: for Social Housing
We started Fuzzlab to help social housing providers diagnose repairs more accurately, using Machine Learning.
With the help of visionary social housing leaders, our MVP quickly evolved into a set of customer service agents.
Today, we offer a complete platform, combining AI automation, asynchronous digital messaging, and a unified contact centre that enables better customer outcomes, reduces pressure on staff, and keeps customers engaged.
Our Journey
- 2016 — Machine LearningMVP to diagnose repairs
- 2018 — Chatbot + HMSIntegrated chatbot with housing system
- 2019 — New ChannelsAdded Facebook, sunset Alexa
- 2020 — Agent FrameworkLivechat and agent architecture
- 2021 — Contact Centre v1Omnichannel contact centre launched
- 2023 — WhatsApp + MicrosoftBecame official ISV on each platform
- 2024 — Adapter LaunchMicrosoft Teams and WhatsApp
- 2025 — Dynamics Contact CentreCRM integration and Copilot
See Fuzzlab in action
Discover how our automation tools and unified contact centre can transform your customer service.
Frequently Asked Questions
Do I need a CRM or other information management system to use Fuzzlab?
Fuzzlab can be deployed with or without a CRM. If you have one, we can integrate. If you don’t, we can still help you automate and unify your communication channels.
Can customers use WhatsApp or SMS to contact us?
Yes. Fuzzlab supports WhatsApp, SMS, voice, email and web chat out of the box. Residents can contact you however works best for them.
Is Fuzzlab secure and compliant for public sector?
Absolutely. Fuzzlab follows ISO 27001 best practices, offers UK-hosted options, and supports GDPR-compliant data handling throughout.
How quickly can we get started?
You can launch your first AI assistant and digital channels, like WhatsApp, within days. A full contact centre takes a little longer, with implementation starting at 6 weeks.
Why are you called Fuzzlab?
One of our founding objectives was to give customers a warm, fuzzy feeling. It’s a symbol of great customer service and reflects our mission to make public services less intimidating and more accessible.