How Chatbots Help Improve the Fundamentals of Customer Service
Can you remember a time you had an excellent customer service experience? What was it that made it so good? I wanted to explore how...
Kiera Newton
- Jul 8, 2020
- 3 min
How Chatbots Make Customer Services More Human
I’ve worked in many sectors over the years, and none comprise a nicer bunch of people who take customer care as seriously as we do in...
127 views
Kiera Newton
- Feb 25, 2020
- 4 min
A Code of Ethics For Chatbots
More and more of the housing associations and local authorities I talk to have recognised that their customers want self-service...
166 views
Kiera Newton
- Nov 24, 2019
- 3 min
It Takes More than Just AI to Make a Good Chatbot
When it comes to chatbots, computers designed to have a conversation with humans, the design tends to be focused on AI. This makes sense...
123 views
Kiera Newton
- Oct 21, 2019
- 4 min
The Fourth Industrial Revolution
According to Greek mythology, humans were granted the flame of knowledge by the titan Prometheus. No matter where our natural knowledge...
391 views
Kiera Newton
- Oct 15, 2019
- 3 min
7 Things to Know About Chatbots
1. The Numbers Don’t Lie Chatbots Magazine suggests that people use messaging apps more than social media nowadays. Chat apps such as...
74 views
Kiera Newton
- Feb 11, 2019
- 3 min
5 Ways Chatbots Can Improve Customer Service and Digital Transformation
Waiting on hold for a contact centre agent to pick up the phone is a sure way to upset your customers. Chatbots can help and add so much...
125 views
Kiera Newton
- Feb 11, 2019
- 3 min
7 of the Most Frequently Asked Questions About Universal Credit
Through our analysis, we’ve put together a list of the seven most common question about Universal Credit, and their answers. We’ve used...
86 views
Kiera Newton
- Feb 11, 2019
- 4 min
How AI will change the face (and backbone) of housing
AI will have a big impact on our future homes and buildings. In this blog we try to anticipate how innovation in AI will influence the...
84 views
Kiera Newton
- Feb 11, 2019
- 4 min
Is Your HA Ready for AI?
For many Housing Associations and councils, harnessing the full potential of artificial intelligence (AI) begins with tentatively...
94 views