Kiera NewtonFeb 254 minA Code of Ethics For Chatbots More and more of the housing associations and local authorities I talk to have recognised that their customers want self-service capability and that a chatbo...
Kiera NewtonNov 24, 20193 minIt Takes More than Just AI to Make a Good Chatbot When it comes to chatbots, computers designed to have a conversation with humans, the design tends to be focused on AI. This makes sense - to a degree. Artif...
Kiera NewtonOct 21, 20194 minThe Fourth Industrial RevolutionAccording to Greek mythology, humans were granted the flame of knowledge by the titan Prometheus. No matter where our natural knowledge and curiosity comes f...
Kiera NewtonOct 15, 20193 min7 Things to Know About Chatbots 1. The Numbers Don’t Lie Chatbots Magazine suggests that people use messaging apps more than social media nowadays. Chat apps such as Facebook Messenger and ...
Kiera NewtonFeb 11, 20193 min5 Ways Chatbots Can Improve Customer Service and Digital TransformationWaiting on hold for a contact centre agent to pick up the phone is a sure way to upset your customers. Chatbots can help and add so much more to improve the ...
Kiera NewtonFeb 11, 20193 min7 of the Most Frequently Asked Questions About Universal Credit Through our analysis, we’ve put together a list of the seven most common question about Universal Credit, and their answers. We’ve used this information to t...
Kiera NewtonFeb 11, 20194 minHow AI will change the face (and backbone) of housingAI will have a big impact on our future homes and buildings. In this blog we try to anticipate how innovation in AI will influence the future of our homes, o...
Kiera NewtonFeb 11, 20194 minIs Your HA Ready for AI?For many Housing Associations and councils, harnessing the full potential of artificial intelligence (AI) begins with tentatively exploring using a chat bot ...
