FUZZLAB

Can you remember a time you had an excellent customer service experience? What was it that made it so good? I wanted to explore how...

I’ve worked in many sectors over the years, and none comprise a nicer bunch of people who take customer care as seriously as we do in...

More and more of the housing associations and local authorities I talk to have recognised that their customers want self-service...

When it comes to chatbots, computers designed to have a conversation with humans, the design tends to be focused on AI. This makes sense...

According to Greek mythology, humans were granted the flame of knowledge by the titan Prometheus. No matter where our natural knowledge...

1. The Numbers Don’t Lie Chatbots Magazine suggests that people use messaging apps more than social media nowadays. Chat apps such as...

Waiting on hold for a contact centre agent to pick up the phone is a sure way to upset your customers. Chatbots can help and add so much...

Through our analysis, we’ve put together a list of the seven most common question about Universal Credit, and their answers. We’ve used...

AI will have a big impact on our future homes and buildings. In this blog we try to anticipate how innovation in AI will influence the...

For many Housing Associations and councils, harnessing the full potential of artificial intelligence (AI) begins with tentatively...