Scott SummersSep 27, 20213 minHow Chatbots Help Improve the Fundamentals of Customer ServiceCan you remember a time you had an excellent customer service experience? What was it that made it so good? I wanted to explore how...
Kiera NewtonJul 8, 20203 minHow Chatbots Make Customer Services More HumanI’ve worked in many sectors over the years, and none comprise a nicer bunch of people who take customer care as seriously as we do in...
Kiera NewtonFeb 25, 20204 minA Code of Ethics For Chatbots More and more of the housing associations and local authorities I talk to have recognised that their customers want self-service...
Kiera NewtonNov 24, 20193 minIt Takes More than Just AI to Make a Good Chatbot When it comes to chatbots, computers designed to have a conversation with humans, the design tends to be focused on AI. This makes sense...